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Case and individual earphone battery not showing

ZT-2617bc03
Star III
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My phone doesn't show the battery of my TWE case or the individual earphones. I've tried it with Galaxy Buds Live and Oneplus buds Z. They both work fine on other phones. How I can fix this? I'm on Android 11.
28 REPLIES 28

Danishblunt
Hall of Fame I
ZT-2617bc03

https://zentalk.asus.com/en/discussion/comment/183009#Comment_183009

Hey! I followed the steps but it didn't work.


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Since it doesnt seem to be an ASUS bug, it looks like you might need to factory reset your phone, probably something bugged when you upgraded from A10 to A11, Androids update mechanism isnt exacly great.

ZT-2617bc03
Star III
Danishblunt

https://zentalk.asus.com/en/discussion/comment/183022#Comment_183022

Since it doesnt seem to be an ASUS bug, it looks like you might need to factory reset your phone, probably something bugged when you upgraded from A10 to A11, Androids update mechanism isnt exacly great.


View post
Hey! Sure I'll do that. Is there an Asus client for backup and restore? If not, can you suggest a good third party one for windows?

Danishblunt
Hall of Fame I
ZT-2617bc03

https://zentalk.asus.com/en/discussion/comment/183030#Comment_183030

Hey! Sure I'll do that. Is there an Asus client for backup and restore? If not, can you suggest a good third party one for windows?


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I believe in settings -> System there should be a backup feature, not sure how it works tho.

ZT-2617bc03
Star III
Danishblunt

https://zentalk.asus.com/en/discussion/comment/183031#Comment_183031

I believe in settings -> System there should be a backup feature, not sure how it works tho.


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it's drive backup only. I want to backup to my pc.

Danishblunt
Hall of Fame I
ZT-2617bc03

https://zentalk.asus.com/en/discussion/comment/183034#Comment_183034

it's drive backup only. I want to backup to my pc.


View post
I'm not entirely sure, i just copy and paste my entire folders to an external drive and reinstall through google backup my apps, contacts and such back