A11 major problems with Gmail notifications

[fear_dot_com_20]

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Model Name:
Firmware Version:
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APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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After updating to A11 I started to see major issues with the battery optimizations, mostly on Gmail app, but once I started to investigate I see it overall. Email notification come with hours , if not tens of hours delay , which was not the case on A10. I noticed that even whether app is not updating in timely fashion.
It looks like phone goes to hibernate and not resumes for notification only once in a couple of hours if not more. Strangely but whatsapp is working fine. I have disabled all battery optimizations and I saw some improvements but not that good as in A10. Yesterday for instance, I lost a couple of important emails since they Gmail App only synchronized once in 10 hours....which is unacceptable.
Factory reset does not help since I have done it at least 7 times due to various issues since A11 update a week ago...

Please help!!!! I don't know what else to look for!

[Roystoys]

Evert

Joining the group. Experiencing the same issue on my ZenFone 7 Pro, with several accounts, Google being the one causing the most problems, obviously.

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Welcome the more of us that point out that we have a problem the faster the Powers that be, just might fix it. Not holding my breath though

[Stematique]

Same problem here with Z7 pro (v30.41.69.51)
No way to get notifications from Gmail after upgrading to A11.
Once i open Gmail app i get all missed notifications all together.
I also tried to stop battery optimization both for gmail only and for the whole system (not happy about that), but
had no luck.

ty for your help

[Anders_ASUS]

skipwoof

Ok, according to this old post : www.reddit[.]com/r/GooglePixel/comments/a3edwu/google_reminders_not_working_i_may_have_a_fix/ (I'm not allowed to post links)

If we remove the updates of the application, it fix the issue for the reminder. I tried, and... exact, it solves the issue. Notifications are back.

Updating the application via Play Store to latest version will bring back the bug.

Anyway, issue occurs only with ZenFone, so... 💁‍:male_sign:

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fear_dot_com_2000

Yeah, I also noticed that removing updates fixes the issue, but I also agree it seems a ZF issue. My wife has a pixel 3a without any issues that I have. More than this I have problems with gmail, calendar, instagram and I think more apps are missing notifications so there are not only google apps... so I think it is something they missed or is misbehaving in zenfone's A11 implementations. And I see , but I cannot demonstrate that apps are killed more frequently...and this can be a culprit .... But I don't know ....overall for me, A11 sucks (today I also noticed issues with location and waze that I did not see in A10)

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Roystoys

https://zentalk.asus.com/en/discussion/comment/165636#Comment_165636

So far so good just got both a visual and audio notification from a test reminder 😉 your the man,man👍

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Did you all upgrade to latest version off the affected google apps after they had been uninstalled? And if yes, were the notifications working after this?
To others who might experience notifications issues
Please check the settings below. Some of the settings can be applied to other apps as well.
1) Long press on Gmail icon, -> app info icon, -> notifications and make sure everything is enabled
2) Go back to Gmail's app info screen. -> battery -> Optimize battery use -> Change category to "All apps" -> Find Gmail and change to Don't optimize.
3) Open the Gmail app. In the top left, tap Menu. -> Settings. -> your gmail account -> Notifications and select ALL
4) System settings -> Battery -> Auto-start manager -> check if gmail is enable
5) System settings> Accounts> Make sure auto-sync personal data (bottom of the screen) is enabled
6) Enter all your accounts and check that Account sync is enabled for the items you want to receive notifications for
Please check this article too as I might have missed something: https://mobileinternist.com/gmail-notifications-not-working
Please let others know in this thread what worked for you. Thanks!

[skipwoof]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/165636#Comment_165636

https://zentalk.asus.com/en/discussion/comment/165637#Comment_165637

https://zentalk.asus.com/en/discussion/comment/165646#Comment_165646

Did you all upgrade to latest version off the affected google apps after they had been uninstalled? And if yes, were the notifications working after this?

To others who might experience notifications issues

Please check the settings below. Some of the settings can be applied to other apps as well.

1) Long press on Gmail icon, -> app info icon, -> notifications and make sure everything is enabled

2) Go back to Gmail's app info screen. -> battery -> Optimize battery use -> Change category to "All apps" -> Find Gmail and change to Don't optimize.

3) Open the Gmail app. In the top left, tap Menu. -> Settings. -> your gmail account -> Notifications and select ALL

4) System settings -> Battery -> Auto-start manager -> check if gmail is enable

5) System settings> Accounts> Make sure auto-sync personal data (bottom of the screen) is enabled

6) Enter all your accounts and check that Account sync is enabled for the items you want to receive notifications for

Please check this article too as I might have missed something: https://mobileinternist.com/gmail-notifications-not-working

Please let others know in this thread what worked for you. Thanks!

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Hello,
Since I'm more concerned about Google Calendar notifications than Gmail notifications, then I'll follow your procedure, but with Calendar. That should solve the problem in the same way, right? I let other members do the same for Gmail.
1) Everything is enabled here.
2) Google Calendar set to "Don't optimize".
3) In Calendar app, going to settings -> notifications -> it's enabled (that's why it's working for Tasks but not reminders).
4) No Google calendar in the list of applications under Auto-start manager.
5) Everything is synced, since task notifications are well working.
6) Everything is ok here.

For Google Calendar, the right questions are :
- Why Tasks notifications are working for us, but not Reminder notifications ?
- Why removing updates (from Play Store) solve the issue ?
- Why this issue is not occuring on other A11 Android phones but on ZenFone 7 Pro ?

[Roystoys]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/165636#Comment_165636

https://zentalk.asus.com/en/discussion/comment/165637#Comment_165637

https://zentalk.asus.com/en/discussion/comment/165646#Comment_165646

Did you all upgrade to latest version off the affected google apps after they had been uninstalled? And if yes, were the notifications working after this?

To others who might experience notifications issues

Please check the settings below. Some of the settings can be applied to other apps as well.

1) Long press on Gmail icon, -> app info icon, -> notifications and make sure everything is enabled

2) Go back to Gmail's app info screen. -> battery -> Optimize battery use -> Change category to "All apps" -> Find Gmail and change to Don't optimize.

3) Open the Gmail app. In the top left, tap Menu. -> Settings. -> your gmail account -> Notifications and select ALL

4) System settings -> Battery -> Auto-start manager -> check if gmail is enable

5) System settings> Accounts> Make sure auto-sync personal data (bottom of the screen) is enabled

6) Enter all your accounts and check that Account sync is enabled for the items you want to receive notifications for

Please check this article too as I might have missed something: https://mobileinternist.com/gmail-notifications-not-working

Please let others know in this thread what worked for you. Thanks!

View post

The only problem I personally have is with the calendar app
If you set a reminder you don't get any notification at all, you do if you set a task or a goal but not for reminders. As stated above by, Skipwoof,if you uninstall the updates for the app you get alerts for reminders but as soon as you update it again you stop getting notifications.
It sounds like a Google app bug but Skipwoof pointed out that it works fine on A11 with a Nokia phone so it is just confusing???
I just purchased a Nokia g 10 for my wife so I will be able to see first hand what's what, once it arrives ( about a week or so.
Having said that there are problems with notifications on A11 so many people are having issues. I have one with a notification on the pull down drape with, driving mode, . For some reason sometimes after using Google maps while connected to my van I get a notification on the drape saying, driving mode tap to exit,or something like that but if you tap exit driving mode the notification just stays there until you restart the phone. Bizarre as it is only happens sometimes