6Z reboots itself while downloading.
Please tell us some basic information before asking for help:
- Model Name: 6Z (india)
- Firmware Version: Android 10 WW.17.1810.2011.183
- Rooted or not: NOT
- Frequency of Occurrence: 100%
- APP Name & APP Version (If your issue relates to the app): Amazon Prime videos. Version 3.0.290.9347
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
From the past few days I'm experiencing random reboots while downloading media.
Happened to me trice on Amazon Prime videos and once in Whatsapp. This never happened to my 6Z since I brought it. Today the same thing happened again while I was downloading a movie on Prime videos. For few seconds the phone got freezed and didn't unlocked when I used buttons and fingerprint sensor. Then suddenly the lockscreen appeared for a second and the phone rebooted straight in the Asus booting logo.
As far as I can tell that this happens only when I'm downloading anything. Other than that my phone never went into rebooting even under heavy stress or got overheated since I purchased it.
@Anders_ASUS Please help.