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Why does my ZenBook Pro Duo keep freezing?

rkarlberg
Star III
System: Windows 10
Battery or AC: both
Model: ZenBook Pro Duo
Frequency of occurrence: 2-3 times a day
Reset OS: yes
Screenshot or video: n/a
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Detailed description:My laptop freezes several times a day! I've seen many other posts about this, but they keep getting closed - why? I was hoping an expensive laptop like this would be more reliable - is there a bios update available?
19 REPLIES 19

Blake_ASUS
Community Legend II
Hello rkarlberg,
May you specify your model? UX481FL? UX581GV? UX581LV?
Thank you.

rkarlberg
Star III
UX581GV.308 is my current BIOS firmware.

Liviu
Rising Star II
rkarlberg

UX581GV.308 is my current BIOS firmware.


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Welcome to the club.

rkarlberg
Star III
It's strange, because this laptop works fine with games... but just browsing the web it can freeze, requiring a hard reset.