Why does my ZenBook Pro Duo keep freezing?

[rkarlberg]

System: Windows 10
Battery or AC: both
Model: ZenBook Pro Duo
Frequency of occurrence: 2-3 times a day
Reset OS: yes
Screenshot or video: n/a
========================
Detailed description：My laptop freezes several times a day! I've seen many other posts about this, but they keep getting closed - why? I was hoping an expensive laptop like this would be more reliable - is there a bios update available?

[rkarlberg]

No error messages - the laptop just freezes, sometimes the screen goes black, other times it stays on.
I did not use Chrome browser yesterday, and the laptop did not crash. But it just crashed again a few minutes ago, so the problem still remains.
I can't really do anything in safe mode, so that is not really a good option. I need to use this laptop for my job, or I won't get paid. I wish I could afford to buy a new laptop and return this one...

[rkarlberg]

I just discovered the Windows Reliability History, the crashes have no info, but I am seeing some hardware errors:
Source: Windows
Summary: Hardware error

Date: ‎1/‎28/‎2021 10:07 AM

Status: Report sent

Description: A problem with your hardware caused Windows to stop working correctly.

Problem signature:
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffb088e1461460
Parameter 2: fffff803a53a4cb0
Parameter 3: 0
Parameter 4: 3268
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN9CFL_DX10_PAGEFAULT
Server information: 166fc802-f9fe-42c1-83f8-3c39f7bad3eb

[RAJU_MSC_MATHEM]

rkarlberg

I just discovered the Windows Reliability History, the crashes have no info, but I am seeing some hardware errors:

Source: Windows

Summary: Hardware error

Date: ‎1/‎28/‎2021 10:07 AM

Status: Report sent

Description: A problem with your hardware caused Windows to stop working correctly.

Problem signature:

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffb088e1461460

Parameter 2: fffff803a53a4cb0

Parameter 3: 0

Parameter 4: 3268

OS version: 10_0_19042

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19042.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN9CFL_DX10_PAGEFAULT

Server information: 166fc802-f9fe-42c1-83f8-3c39f7bad3eb

View post

igdkmd64.sys is system driver and belongs to intel inc, while installing intel graphics driver software this igdkmd64 sys will copied to desired folder.
at present you can try to remove all old intel graphics driver fr windows os by using Display Driver Uninstaller software by booting OS into safemode.
and then download latest dch driver from intel website and then install it.

[rkarlberg]

Thanks! I will try that, and see if it resolves my problem.

[dogan-oguzhan]

I have recently bought UX482EG and it has been freezing and facing crash errors randomly several times every hour.
I have downloaded latest versions of all driver, re-installed them. I have downloaded the latest version of Geforce MX450 driver as well and installed it. I have installed latest Intel Iris Xe driver driver version 100.9168) as well but screenpad resolution was not suitable with latest Intel Iris Xe graphics driver and I have rolled back to the original one (driver version 100.8935). I have done reset with complete wipeout of hard drive...Nothing has resolved the problem till now.
It is really annoying to have such a problem from the first start-up with such an expensive laptop...
Does anybody have a solution for this problem? It seems it is a general problem for all Zenbook Pro Duo models...