nightmaster552
https://zentalk.asus.com/en/discussion/comment/145754#Comment_145754
You're not tech savy either or else you'd known that the downgrade was a mistake from qualcomm and not ASUS. OP, Motorolla, ASUS and Oppo have already had plenty of users complaining about it already. But thickheaded people here in the forums clearly like to fault ASUS for things they have no control over, same with the entire Google assistant fiasco.
The only thing I find strange is that the L1 certificate is purely a software issue and I don't see any need to send any phone to a service center.
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I am not faulting Asus, but how they're handling the situation. FIrst of all they're sending everyone private message as if they've a solution. But, all they do is send you to the service center. Don't get me started about their service centers. They're all outsourced to third party service providers. They had no clue what widevine is when I went there.
Many other companies suffered from Widevine downgrade in the past as well. I don't have experience with all of them, but my Oneplus 7 Pro had this issue as well, but it was rectified by an OTA update. And no one sent me to service center, and had me live without my phone for days after ensuring me that I may get my phone back same day, or next day. Especially when it is either their mistake or their vendor's.
Asus is not a start up company whose actions can be ignored. It is a multi-billion dollar company which should know better. It doesn't matter whose fault it is, if it is not handled properly, Asus is at fault. Period.
Do you buy an iPhone and blame sony when camera is not working as advertised?
Also, you should stop going through all the forum posts pretending you're above all. Have some life, and stay on topic. No need to demean someone in order to prove your point. You can always say things wisely. Knowledge comes with wisdom, not with show off.
Edit:
Update: Service center informed me that they're still waiting for response from Asus after their initial attempt to flash the certificate failed. They followed exact steps that Asus gave them, but it failed. It has been more than 36hours and counting for Asus's response on the matter. As soon as this billion dollar company figures out how to flash certificate on a phone without error, it will be fixed. Great!
