[Solved] ZenFone 5Z Google Play system update stuck on October 2019

[Rox79]

Please tell us some basic information before asking for help:
Model Name: ZS620KL
Firmware Version: 100.10.107.110
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): Google Play Update System
I system Updaten addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Chintan_Devgani]

Christine_ASUS

Hi Chintan Devganiya

Thank you for your asking. Kindly provide the information below so that we can better assist you.

1. Your current firmware version

Settings>System>About Phone>Software information

2. Which sim carrier do you have?

3. Please check on your inbox and provide me your SN, IMEI, and related information to avoid personal information leaking.

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I have sent you screenshots you asked.
I'm using Jio & Idea. Both on 4g while mobile data is enabled in Idea

[Christine_ASUS · Accepted solution]

Hi friends
After checking with the relevant teams, if you have reloaded or performed the Factory Reset recently, please check again after early January. If the issue persists after mid January, please let me know. Thank you.

Hi Rox79
Thank you for your report. Please note that I edited your title so that other users who faces a similar issue can be more easily to find your thread. Hope you don't mind. 🙂

[Chintan_Devgani]

@Christine_ASUS Just got the play system update and updated to December 2020.

[Christine_ASUS]

Great! 😁✌️ 💛💛💛

[adityapruthi200]

Christine_ASUS

Hi Rox79

Please check on your inbox and provide me your SN, IMEI, and related information to avoid personal information leaking.

Hi srota

What is your situation? May you provide me your screenshot? Have you ever unlocked/rooted/flashed custom rom?

Hi friends

Anyone who faced the same situation and has never rooted/unlocked/flashed custom rom, please leave a message here.

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Happening same with me too.