[Solved] ZenFone 5Z The signal/network connectivity has dropped to H+ after firmware upgrade?

[atomicwaster]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: Build QKQ1.191008.001.WW_user_100.10.107.110 20201118 release-keys
Rooted or not: no
Frequency of Occurrence: frequent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
So yesterday I got the new firmware update and download and installed automatically. I thought everything was good but when I went out and went on my mobile data I saw that I was not able to see my data go thru. I mean I saw the h+ and a full bar but no data was coming thru. I couldn't make calls or nothing and my mobile company said that I was still getting data. So is it because of the new update that now I am not able to get data thru?

[adityapruthi200]

Type "*#*#4636#*#*" in your keypad,
Go to phone information 0
Then take a screenshot of "set preferred network type" and send here

[atomicwaster]

adityapruthi2001

Type "*#*#4636#*#*" in your keypad,

Go to phone information 0

Then take a screenshot of "set preferred network type" and send here

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Do you mean this?

[atomicwaster]

atomicwaster

https://zentalk.asus.com/en/discussion/comment/138774#Comment_138774

Do you mean this?

View post

That #* number nothing happens when I type it in.

[atomicwaster]

atomicwaster

https://zentalk.asus.com/en/discussion/comment/138776#Comment_138776

That #* number nothing happens when I type it in.

View post

This is what you might have been looking for I got the #* number to work

[adityapruthi200]

atomicwaster

https://zentalk.asus.com/en/discussion/comment/138781#Comment_138781

This is what you might have been looking for I got the #* number to work

View post

Your network settings seem fine to me.
Does this happen with another carrier sim too?
If yes,
Try hard ressetting your device.
Ensure to backup everything before that.
Also, even after if the problem persists, try getting a new sim. To check for further diagnosis.