widevine L3 why??? i did nothing but today I cant see netflix HD suddenly
TaeSeong
Level 1
in ROG Phone 3
Please tell us some basic information before asking for help:
- Model Name: I003DD
- Firmware Version: 17.0823.2099.98-0
- Rooted or not: not
- Frequency of Occurrence: widevine L3 why???
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Comments
Many users are facing the same issue.
https://zentalk.asus.com/en/discussion/comment/126376
https://zentalk.asus.com/en/discussion/comment/137172
Unfortunately only answer mods are giving in the DMs to every user is to bring the device to service center as the widevine key is deleted from device. I have this issue happened to me after that service center resolved my issue but the issue happened to me AGAIN today. So I have to visit service center again. This is totally unacceptable and it is clearly a software bug.
That's strange,I never had this bug
@yashpandya295 that's what I have been stating in every thread..taking to service center is not a solution. Asus should acknowledge this and release a fix throught next OTA. @ARP_ASUS
@PH I think this issue is happening with Zenfone 7 pro too.
https://zentalk.asus.com/en/discussion/40045/zenfone-7-pro-widevine-l1-downgraded-to-l3
It is ridiculous that no one is even bothering to read and answer the comments regarding this issue anymore.
so we just have to wait next OTA???
wtf...
I want see netflix HD ㅠ.ㅜ.
I had this issue before and they replaced my device. Now after being fine for a good 2 months, it has gone from level 1 to 3. This is unacceptable from a supposedly premium smartphone.
so what can I do?
i have to go to a asus service center
for my security level 3 to 1 ??
I got level 3 after netflix did not open. I got the error: Unable to connect to netflix. Please try again. I tried opening twice and then closed the app and then it finally opened, then I checked to find my widevine level had gone from 1 to 3. @Anders_ASUS s_ASUS could this issue be directly related to netflix?
@Anders_ASUS @Gustav i have two rog phone 3 at my house both on the latest ww. 99....
one of the device has downgraded security of l3 where as the other still stands at l1... both the devices are stock and have not been unlocked.
what is happening...??? it is not fair to get the consumer go to the service centre for this to get it fixed by flashing the device and loosing data... as some of the post clearly state that even after that either the service centre has not been able to fix it and if they do it has again been downgraded to l3... this is certainly a bug that u guys need to answer to and service centre should not be the only solution.... even oneplus had the similar issue which was fixed by an fota update... Something needs to be done...
Attached is a screenshot from both the devices....
Hi Shane, may i ask How do you check these? Cant seem to find these in my phone settings. Is this an external app?
drm info on playstore
Thanks Shane for sharing the information. Thought it was a stock setting that can be checked
@Shane Fernandes my thoughts exact. So many issues with this junk phone. Sad part is Asus is not even coming forward and accepting these issues. Rather they are busy working on their next phone and trying to have these fixes worked upon on the new one. What about their exisiting customers? Pathetic service and dev team.
First and last time I buy an Asus mobile device. Absolutely atrocious support not even acknowledging the widevine issue.
Still people will buy this and next gen just because of ROG brand name.
Yeh, I definitely won't be one of them.
Hi @TaeSeong, @reuben4k & @Shane Fernandes
Sorry for any inconvenience it may be caused. Please check on your inbox and provide me your information for further steps. We will take the responsibility of the case if the device hasn't been rooted/unlocked/flashed custom rom before.
Hi PH
I had passed your case last week and I suppose our local team contacted with you already. If you have firm schedule to visit the service center, please let our local team or me to know so that I can give a word to our service center to take care of you case. If you have any other requires, please do not hesitate to let me know.
If there is anyone who has the same situation and I missed to reply or contact, please leave a message on the thread or PM me. Thank you and sorry for the inconvenience again.
As quoted earlier , going to a service center is not a fix as many cases have poped up where the fix was temporary and the issue circled back. This should be fixed via a FOTA. I have not rooted or done any changes to my phone
Hi PH
As far as I can record, lambdaplus is the only user who reported that didn't get his issue fixed at the first time repair on ZenTalk due to another scenario, we are very sorry and the issue is quickly solved under our tracking. If there is any other users who faced repeated repair and I haven't noticed, kindly let me know.
Seconds, after investigation by the relevant team, the issue can only be fixed by repair center. Sorry for any inconvenience it may be caused.