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My Asus 6z is stucked in boot loop in switched off condition while charging

azharsayed3
Star I
Please tell us some basic information before asking for help:
Model Name: asus 6z
Firmware Version:179
Rooted or not: not
Frequency of Occurrence: daily
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello I am using the device since one year and after updating to Android 10 there are issues occurring on regular basis on this devices such as slow charging, boot loop, pc connection error. My main issue is with abnormal charging after battery goes below 30% phone will not able to charge in fast mode it will take 2 hours to make it 30 to 35% to charge, I urge to all asus care team to go through this matter and resolve it by giving a ott update, as asus service center will say there is motherboard issue, which is not true. And as a Asus mobile owner I am felling cheated









3 REPLIES 3

azharsayed3
Star I
Here is the issue , phone will not charge while in switch off mode, please help

azharsayed3
Star I
I have also checked this devices in safe mode but problem still exist.

Anders_ASUS
Hall of Fame III
azharsayed3

I have also checked this devices in safe mode but problem still exist.


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Hardware issue. Please contact an ASUS Service Center