ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[Noix]

On my phone black crush is only fixed (acceptable) between 0-30% and 70-100% brightness, watching Batman trailer in medium brightness is completely awful.
I can't believe this screen is so bad, the worst phone screen I ever had and paid almost 1000 euros for this, I feel so stupid...

[Danishblunt]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/115581#Comment_115581

We will continue to improve but you can't expect it to go away 100%. At very low brightness we need to introduce some red tone in order to gain more information in the grey areas so we can reduce black crush. This is part of the tuning we've made. We've tried to keep it down as low as possible.

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Hello Anders,
Can you go ahead and ask the team if it's possible to simply add a gamma correction option in splendid? As far as I can tell, all these black crush issues are related to gamma levels which probably need different settings based on each unit and the best solution would be to let the user themselves fix it by simply using gamma correction. Even same panels need slightly different color profiles as they aren't created equal, so there is no way to make a global solution without the user being able to set it up themselves.

[Danishblunt]

zainkim2019

https://zentalk.asus.com/en/discussion/comment/115694#Comment_115694

So your basically saying that it is really a hardware problem cuz its not going to be 100% gone.... And your adding a red tint issue on top of black crush issue that makes users more annoyed....

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No, what he's saying is that the issue is very complex and not easily fixable. All OLED's suffer from this (not only phones, also TV's), without exception. The only real fix you could possibly offer is very advanced screen calibration that each user has to do on their own, because even with the same panel, each individual panel might need slightly different settings to function 100% and with that even 100 settings based on each individual brightness setting to eliminate black crush entirely. Simply due to the fact that each OLED screen needs different settings in itself is already an impossibility to create a 100% working global solution without the user themselves fixing it.

[jayesh_sugand]

So from my experience, the black crush is gone at lower brightness while watching the video in the dark but the video is too dark to be viewable. As you increase brightness to 40-50%, heavy black crush starts appearing and video gets pretty bad.
Feels like when you tune it for a certain brightness, it gets messed up for other levels. The fact that the mods have responded and said that they are working on it but none of them have confirmed that it's not aa hardware issue despite repeated requests from a number of users speaks. No response is also a response and any justification from a user about this is not warranted as we want to hear it from the Mod that it's not a hardware problem.

[imbackatyou]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/115581#Comment_115581

We will continue to improve but you can't expect it to go away 100%. At very low brightness we need to introduce some red tone in order to gain more information in the grey areas so we can reduce black crush. This is part of the tuning we've made. We've tried to keep it down as low as possible.

View post

In Nubia Red Magic 5G 144hz at lowest brightness is kinda reddish but still black crush is not existent.