ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[Thunder_Demon]

MV

https://zentalk.asus.com/en/discussion/comment/115274#Comment_115274

Really. Wasn't it working before on 144hz.

https://zentalk.asus.com/en/discussion/comment/115275#Comment_115275

Hmm. Keep consoling yourself as money is now long gone.😄😄😄. And how many oled phones have you used lately.

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And no before it went to 60hz in low brightness

[gfg59204]

zainkim2019

https://zentalk.asus.com/en/discussion/comment/115694#Comment_115694

So your basically saying that it is really a hardware problem cuz its not going to be 100% gone.... And your adding a red tint issue on top of black crush issue that makes users more annoyed....

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The red tint is only found on the interface or when displaying control buttons in the video

[lynden_tanjutco]

Good update for my device. The black crush does show between 40-50% brightness but any other it is a big improvement. I also notice that in some batman trailer from a different youtube channel the crush doesn't show. The quality of the vids are all at 1080p. The netflix brightness bug is indeed back but not worried about it. Hope the next update fixes them all. Good job Asus! Happy with the update 👍😊

[wojtekmarchewka]

@Anders_ASUS
I have a company and I am an electronics seller in Poland, including Asus RoG Phone 3 (previously Asus Rog phone 2, I sold several hundred units). I'm worried about these screen problems. While Rog 2 only had problems with the red color in the interface and greyish elements, it did not bother that much. Black in Rog 2 is perfect at 120hz refresh. Interestingly, on the Polish website of Asus, there are no new updates, the last one is from 03/08/2020
Will Rog 3, after all updates, have a screen similar to Rog 2 in black quality?

[MV]

wojtekmarchewka

@Anders_ASUS

I have a company and I am an electronics seller in Poland, including Asus RoG Phone 3 (previously Asus Rog phone 2, I sold several hundred units). I'm worried about these screen problems. While Rog 2 only had problems with the red color in the interface and greyish elements, it did not bother that much. Black in Rog 2 is perfect at 120hz refresh. Interestingly, on the Polish website of Asus, there are no new updates, the last one is from 03/08/2020

Will Rog 3, after all updates, have a screen similar to Rog 2 in black quality?

View post

Really it's a bummer 👎. The fact that they don't have a pinned post for this is making me really cringy. They can share their findings and make a post to clear out the air a little. Just acknowledging without highlighting won't be of much help to anyone. Display is major component, therefore major issue so accept it.