Screenpad 2.0 doesnt work / No App Launcher / MS Store black
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12-09-2019 05:16 PM - last edited on 01-16-2024 12:40 AM by ZenBot
Battery or AC: AC
Description: Screenpad 2.0 doesnt work / No App Launcher / MS Store black
Model: ZenBook Pro 15 UX550GDX
Frequency of Occurrence: Always
Reset OS: No
Hello everyone, i hope you can help me before i need to return my new asus, which i bought last week. the screenpad does not work correctly. this is not accectable for 1600. I just see my wallpaper on the screenpad, thats all. I tried 3 days everything to get it work, no chance. Now i am here. Which data do you need to check whats wrong? kind regards
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12-12-2019 10:22 PM
d.gerth posted on 2019/12/12 17:57 Hello blake, yes, of course, here ar the photos. it looks like this:Hello d.gerth, I was not able to open the link, it shown something like "Error 523" However, from your description, I assume you have updated to 2.0, which the 1.0 apps can not be used anymore. You may refer to below link to understand more about 2.0 https://www.asus.com/support/FAQ/1040427/ you can directly use the apps that can be used on homescreen, on screenpad. Like Spotify, download "Spotify" , not "Spotify for screenpad" Thank you.
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12-20-2019 08:06 AM
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07-24-2020 08:49 PM
Thank you for reading.
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09-20-2020 03:14 AM
I have reinstalled the windows, because I need Win10 Professional, and after that I see the second monitor on my touchpad, and also my touchpad doesnt work. Even when I press the F6 btn, it do nothing and I can not use it, because without mouse, my cursor freez.
Please, could you help me. the Model of laptop it Asus Zenbook Flip15 UX563FD.
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09-20-2020 07:06 PM
cim607Hello cim607,Hello Dears,
I have reinstalled the windows, because I need Win10 Professional, and after that I see the second monitor on my touchpad, and also my touchpad doesnt work. Even when I press the F6 btn, it do nothing and I can not use it, because without mouse, my cursor freez.
Please, could you help me. the Model of laptop it Asus Zenbook Flip15 UX563FD.
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Please refer to below link
[Notebook] How to fix the ScreenPad 2.0 problems when it is not working properly on my ASUS notebook...Thank you.