Bug in Asus 6z (automatically shuts down won't start easily)

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07-26-2019 09:01 AM
I'm facing this weird usual issue
Where my phone automatically shuts down and will start after 2-3 attempts
I think it's a new bug that came with latest software update
Is there any way to fix this?
Where my phone automatically shuts down and will start after 2-3 attempts
I think it's a new bug that came with latest software update
Is there any way to fix this?
58 REPLIES 58

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07-31-2019 08:37 AM
We have concluded that all devices with these issues must be sent in to your ASUS Service Center. It's most probably related to hardware issue even though it started with the latest update for some customers. So far, I have seen about 10 members in the english section of zentalk mentioning about these issues. If it had been software, then we would have see a lot more complaints.

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08-01-2019 03:02 AM
will there be a replacement as we got faulty product,Anders_ASUS said:We have concluded that all devices with these issues must be sent in to your ASUS Service Center. It's most probably related to hardware issue even though it started with the latest update for some customers. So far, I have seen about 10 members in the english section of zentalk mentioning about these issues. If it had been software, then we would have see a lot more complaints.
since we paid for the device at least we were expecting a good and reliable phone not a faulty phone,
not even a month has passed since we purchased this phone and we need to take device to service center
to be honest its extremely disappointing .
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08-01-2019 07:50 PM
Today when I woke up , phone did'nt started. I tried several times , then automatically started after 1 hr .

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08-03-2019 06:23 AM
now my phone is completely deadAnders_ASUS said:We have concluded that all devices with these issues must be sent in to your ASUS Service Center. It's most probably related to hardware issue even though it started with the latest update for some customers. So far, I have seen about 10 members in the english section of zentalk mentioning about these issues. If it had been software, then we would have see a lot more complaints.
even stopped charging , seems like its indeed a hardware issue.
i am going to take it to service center on monday.
lets see weather my zenfone 6 works properly or not after that
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08-03-2019 06:29 AM
Go to service centre they will replace the motherboard
