Wi-Fi stopped working on ROG 5s

Please tell us some basic information before asking for help:

  1. Model Name: ROG 5S
  2. Firmware Version: 31.0810.1226.114
  3. Rooted or not: NO
  4. Frequency of Occurrence: ALL THE TIME
  5. APP Name & APP Version (If your issue relates to the app): WI-FI

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Wi-Fi stopped working after rebooting 24 hours ago. Help to solve. Rebooted many times throughout the day. Whats the solution?

Comments

  • Send to Asus> Asus Repair Motherboard> Asus send it back to you> You sell the phone & never buy any Rog phone again OR you bin the phone if you don't want to rip someone off as many user have reported even after motherboard replacement, the phone performance is much worse

  • Hello monalac ,

    We apologize for any inconvenience this may cause.

    I have sent you a private message for more detail information, please check.

  • Fixing the Asus ROG Phone 5s’s inability to connect to WiFi

    1. Reboot your phone

    The following are some of the steps:

     a. Press and hold your phone’s power button.

     b. You’ll then see an options menu, from which you can choose “Restart.”

    Check if your Asus ROG Phone 5s is connected to WiFi after it has successfully restarted. It should have to work immediately, based on our own experience. However, if the problem persists, we recommend that you review the rest of our suggestions.

    2. Check to see if your phone is within a reasonable range. [ Asus ROG Phone 5s not connecting to WiFi ]

    To get a proper connection and good connection speed, your phone must be within a suitable range of functional routers.

    a. If you are 30-feet away from the router connection, you can generally speed up the connection.

    b. The connection will be a little sluggish from 30′ to 60′ feet away.

    c. If the range exceeds this, the WiFi connection performance is likely to be slowed, and the connection interface may be weakened.

    3. Forget the WiFi Network

    This issue might lead to the WiFi network being corrupted if the connection parameters on the wireless access point are changed frequently. It is preferable to remove the WiFi network in order to establish a suitable connection interface.

    Following are the steps:

    a. First, go to your Asus ROG Phone 5s’s “Settings.”

    b. Next, select the “WiFi” connection.

    c. Tap and hold the WiFi network option for a few seconds until your desired WiFi network appears.

    d. Tap the “Forget” WiFi network option after selecting your network.

    4. Reconnect to the WiFi Network [ Asus ROG Phone 5s not connecting to WiFi ]

    Make sure you’ve completed step 3 before beginning these steps, and then:

    a. Select “Settings” from the menu

    b. Choose “WiFi” 

    c. Double-check that the “WiFi” connection is turned on

    d. Now, choose your desired WiFi network > Enter the password (if your chosen WiFi network’s security is enabled) > Tap on “Connect” & that’s it.

    Still unable to connect to WiFi on your Asus ROG Phone 5s? Don’t panic; there are a couple more methods listed below that you can try.

    5. Restart your Router Or Modem.

    Select connection-related difficulties can often be remedied quickly and easily by restarting the modem or router.

    Following are the steps:

    a. Disconnect the modem power cable first

    b. If you’re using a router, try disconnecting the data wire or pressing the router’s power button to turn it off

    c. Wait 30-40 seconds before continuing

    d. Finally, reconnect the modem or router cable

    e. Check to see if your device has a proper LED light



    Greeting,

    Rachel Gomez

  • I yet have to submit my phone for RMA. Will share details once done. I'm on vacation and facing a great inconvenience.. Sad.

  • The problem is with the phone not wifi range, other phones get connected. In my phone Wi-Fi just fails to turn on even in safe mode and after countless shutdown and reboots.

  • hi, did you help solve the problem? My wifi doesn't work either...
    


  • I submitted my device today, shall get by next week...

  • Did you take it to a service center for repairs?

  • Yes, today submitted my device to the service center in the morning

  • Understood, let me know if they did it or not?

  • Same is the case with me. Wifi and Hotspot gave up suddenly. Not able to turn them on for last 3-4 days.

    1. Model Name: ROG 5S
    2. Firmware Version: 31.0810.1226.114
    3. Rooted or not: NO
    4. Frequency of Occurrence: ALL THE TIME
    5. APP Name & APP Version (If your issue relates to the app): WI-FI


  • Hi @ninadkulk

    Have sent you a personal message please have a check.

  • Same is the case with me. Wifi and Hotspot gave up suddenly. Not able to turn them on for last 3-4 days.

    1. Model Name: ROG 5S
    2. Firmware Version: 31.0810.1226.114
    3. Rooted or not: NO
    4. Frequency of Occurrence: ALL THE TIME
    5. APP Name & APP Version (If your issue relates to the app): WI-FI


  • Same is the case with me. Wifi and Hotspot gave up suddenly. Not able to turn them on for last 3-4 days.

    1. Model Name: ROG 5S
    2. Firmware Version: 31.0810.1226.114
    3. Rooted or not: NO
    4. Frequency of Occurrence: ALL THE TIME
    5. APP Name & APP Version (If your issue relates to the app): WI-FI


  • Hello rkarn3  and adityakhokhar7 ,

    We apologize for any inconvenience this may cause.

    It is recommended that you backup your data and visit the ASUS Repair Center to have your device checked.

    Please refer to the following link for further assistance.

    Meanwhile, I have sent you a private message for more details. Please check it.

    Thank you.

  • Hey,


    Please let us know when you get it fixed and how did they fix it. Most probably it will be motherboard replacement. 1000s of users were affected with the exact same issue in ROG 5 model last year after an update. Where they had to get chips replaced or even get the entire sets replaced. Many got refunds as well. And there were some unlucky ones for whome the warranty was over. They are just stuck with their devices. It would really take some serious ignorance to make the exact blunder again which could result in 1000's getting affected. God save Asus.

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