Armoury crate prerequisites not installing

  1. System: ROG Strix G15
  2. Battery or AC:
  3. Model: G512LI
  4. Frequency of occurrence:
  5. Reset OS: Windows 10
  6. Screenshot or video:

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Mine is the 2020 version.

It keeps having this issue…whatever i do, when I open the app it has this screen always…cannot get in


After that installation when choosing option " Restart later " , my armoury crate app working correctly. But after the application close and relaunch again, I can saw that issue again. Is it application issue ?

Already unstalled using unstalling tool and reinstalled several times. But I can not fix it. please help.

Comments

  • @Snowwings

    Your system may have an error during Armoury crate installation and startup. I would recommend that you remove Armoury crate first, go to the path where Armoury crate was previously installed and delete the Armoury crate folder. After that, please restart the laptop and reinstall Armoury crate. Sorry for any inconvenience it may be caused. 

  • How I find the folder needs to delete?

  • So I tried many times. I reset my laptop again. I got some kinds of errors. After trying ussually 5 times unstalling and installing, It works correctly. But after that installation when choosing option " Restart later " , my armoury crate app working correctly. But after the application close and relaunch again, I can saw that issue again.

    So above issue not fixed yet. I'm so tired now trying for this. Aren't that is application issue or asus services update issue ?

    When I choose option " Restart Now" option, all times armoury crate application crashed.

    Finally, there are some issues I faced with that app.

    Now I am troubling with same issue I mentioned before.


    Please Help....!

  • ryanr14ryanr14 Level 1

    Hi,

    I am currently facing the same issues.... did you find a resolution??

  • Okay, I got a Zephyrus G15 2022 has same problem. So this is what i do:

    Make sure your windows is up to date.

    - Run Armoury Crate uninstaller Tool, make sure the uninstaller is successful ( if not, restart and run uninstall again). Then restart.

    - Run Installer, Install both Armoury Crate and Aura Creator. When installer done. Restart PC.

    Open Armoury Crate and click "i understand" button or something like a button, wait for prerequisites is installed, then you can use Armoury Crate normally.

    Tool installer / uninstaller can download in asus website.

  • Hi all

    May I know which version of Armoury Crate you are currently using?

    What system version are you currently using?

    Sorry for any inconvenience it may be caused. 

  • Edition   Windows 10 Home Single Language

    Version   21H2

    Installed on   ‎8/‎6/‎2022

    OS build   19044.1806

    Experience   Windows Feature Experience Pack 120.2212.4180.0

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