ZENBOOK DELUXE 3 UX490UA
- System: Widows 11
- Battery or AC:
- Model: ZENBOOK DELUXE 3 UX490UA
- Frequency of occurrence:
- Reset OS:
- Screenshot or video:
========================
Detailed description My screen is black. Laptop seems to be working well with an external monitor. I checked the display settings as recommended on Asus web page, and still monitor is black
0
Comments
Has somebody had the same problem? Has anyone found solution to this? Please help
@Mina75
Is there any display when entering the BIOS?
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.
is your laptop monitor displays letters and graphics in bios ?
if possible remove RAM module and clean gold paths with an white pencil eraser and put it back and recheck monitor.
The laptop works fine with an external monitor. It is any way to "reset" or "fix" the laptop display? any troubleshooting available?
Thank you for your response! The BIOS seems to work fine when connected to an external monitor. The screen on the laptop remains black
Thank you for your response! The laptop monitor doesn't display anything. When I plug in the laptop to an external monitor, everything works just fine.
@Mina75
If the laptop is connected to the external monitor and can display normally, there may be a problem with the screen cable of the laptop itself. I would suggest you bring back your laptop to our service center.
The following is the contact information:
Also you can contact the local service center for help. The following is the contact information:
Sorry for any inconvenience it may be caused.