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ASUS UX363JA big disappointment

florin1z
Star II

‎02-18-2022 07:24 AM - last edited on ‎01-16-2024 01:16 AM by Community Manager

System: win11
Battery or AC:
Model: ux363ja
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：
Hi, I've recently bought an ASUS UX363JA UK version, and for my amazement, it does NOT come with a pen, sleeve, just with the jack adapter. Also the touchpad is big for nothing it has no numpad touch options.
And the sticker in the right does not say US military grade, but something else: Link to my ASUS.
Is this normal...?
I was expecting so much more from this model, very big dissapointment.
11 REPLIES 11

renegde4ce
Star I

‎02-20-2022 12:48 PM

I definitely recommend getting with the retailer where you bought your unit. If it was supposed to come with those, you may have gotten a returned device.
0 Kudos

Danishblunt
Hall of Fame I

‎02-20-2022 01:43 PM

florin1z
  1. System: win11
  2. Battery or AC:
  3. Model: ux363ja
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description：

Hi, I've recently bought an ASUS UX363JA UK version, and for my amazement, it does NOT come with a pen, sleeve, just with the jack adapter. Also the touchpad is big for nothing it has no numpad touch options.

And the sticker in the right does not say US military grade, but something else: Link to my ASUS.

Is this normal...?

I was expecting so much more from this model, very big dissapointment.


ASUS UX363JA big disappointment
Sounds more like a retailer problem rather than ASUS problem. There are different configurations out there for different needs. Many people simply do not want a pen and a touch to numberpad touchpad.
0 Kudos

Falcon_ASUS
Moderator
Moderator

‎02-20-2022 07:02 PM

florin1z
  1. System: win11
  2. Battery or AC:
  3. Model: ux363ja
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description：

Hi, I've recently bought an ASUS UX363JA UK version, and for my amazement, it does NOT come with a pen, sleeve, just with the jack adapter. Also the touchpad is big for nothing it has no numpad touch options.

And the sticker in the right does not say US military grade, but something else: Link to my ASUS.

Is this normal...?

I was expecting so much more from this model, very big dissapointment.


ASUS UX363JA big disappointment
@florin1z
As shared with you by other users, if you have questions about the accessories shipped with you. I would also recommend that you report the enquiry with the dealer. Sorry for any inconvenience it may be caused. 
0 Kudos

florin1z
Star II

‎02-22-2022 12:15 AM

i see on the asus website that pen is optional so is not a dealer problem. again another example
Search this on youtube: ASUS Zenbook Flip 13 UX363J unboxing and specification. Amazing Laptop less than £600

i cannot post links
0 Kudos
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