Please tell us some basic information before asking for help:
Model Name: Asus Zenfone Max Plus M1 (X_018DC)
Firmware Version: WW_Phone-14.00.1708.5.20180808
Rooted or not: Not rooted
Frequency of Occurrence: impossible firmware update
APP Name & APP Version (If your issue relates to the app): not concerned
Hello,
I'm trying to update the firmware of my Zenfone Max Plus M1 (X018DC), firstly to Android 8.
The version is currently the WW_Phone-14.00.1708.5.20180808.
I already saw different topics on this forum, as this one, in which the problem seems similar:
https://zentalk.asus.com/en/discussion/51249/i-cannot-update-my-zenfone-max-plus-m1-zb570tl-to-andro...
I already tried to update with three different versions, but none of these are detected by the phone (I don't see the pic described below)
UL-ASUS_X018D-WW-14.02.1711.22-user
UL-ASUS_X018D-WW-14.02.1809.69-user
UL-ASUS_X018D-WW-15.02.1810.347-user
Furthermore, when I'm going to the System update tab on the settings, the last verification date is 01-january-1970 and I don't see the "Check update" button!
Thanks for your help, and merry christmas!
Regards
CME14
Model Name: Asus Zenfone Max Plus M1 (X_018DC)
Firmware Version: WW_Phone-14.00.1708.5.20180808
Rooted or not: Not rooted
Frequency of Occurrence: impossible firmware update
APP Name & APP Version (If your issue relates to the app): not concerned
Hello,
I'm trying to update the firmware of my Zenfone Max Plus M1 (X018DC), firstly to Android 8.
The version is currently the WW_Phone-14.00.1708.5.20180808.
I already saw different topics on this forum, as this one, in which the problem seems similar:
https://zentalk.asus.com/en/discussion/51249/i-cannot-update-my-zenfone-max-plus-m1-zb570tl-to-andro...
I already tried to update with three different versions, but none of these are detected by the phone (I don't see the pic described below)
UL-ASUS_X018D-WW-14.02.1711.22-user
UL-ASUS_X018D-WW-14.02.1809.69-user
UL-ASUS_X018D-WW-15.02.1810.347-user
Furthermore, when I'm going to the System update tab on the settings, the last verification date is 01-january-1970 and I don't see the "Check update" button!
Thanks for your help, and merry christmas!
Regards
CME14
CME14@CME14Please tell us some basic information before asking for help:
- Model Name: Asus Zenfone Max Plus M1 (X_018DC)
- Firmware Version: WW_Phone-14.00.1708.5.20180808
- Rooted or not: Not rooted
- Frequency of Occurrence: impossible firmware update
- APP Name & APP Version (If your issue relates to the app): not concerned
Hello,
I'm trying to update the firmware of my Zenfone Max Plus M1 (X018DC), firstly to Android 8.
The version is currently the WW_Phone-14.00.1708.5.20180808.
I already saw different topics on this forum, as this one, in which the problem seems similar:
I already tried to update with three different versions, but none of these are detected by the phone (I don't see the pic described below)
- UL-ASUS_X018D-WW-14.02.1711.22-user
- UL-ASUS_X018D-WW-14.02.1809.69-user
- UL-ASUS_X018D-WW-15.02.1810.347-user
Furthermore, when I'm going to the System update tab on the settings, the last verification date is 01-january-1970 and I don't see the "Check update" button!
Thanks for your help, and merry christmas!
Regards
CME14
[ZenFone Max Plus M1] Firmware update not possible : Android 7 => Android 8
Please download this version of the firmware update first.
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB570TL/UL-ASUS_X018D-WW-14.02.1711.22-user.zip
Please refer to the description of FAQ step b. Manual Update,
[Phone] How to update firmware on my phone? | Official Support | ASUS GlobalAfter copying the ZIP file to the phone, please remove the USB cable.
At this time, the phone should automatically grab the file and ask whether to update.
Follow the same method to download the update file update step by step.
If the phone still cannot automatically detect the file and update it manually, I would suggest you bring back your mobile to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
