This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Asus zenfone 4 selfie pro keeps restarting while erasing data.

joaovilela99
Star I

‎12-06-2021 05:54 AM

Please tell us some basic information before asking for help:
Model Name: Asus zenfone 4 selfie pro
Rooted or not: Not
Hello, i have a question, so i tried to do the Factory Reset (Removed the micro sd and sim) then the screen goes black with asus logo and says erasing, but the smartphone keeps restarting is it normal?
(Two hours doing that)

Thank You. 🙂
1 REPLY 1

Falcon_ASUS
Moderator
Moderator

‎12-06-2021 07:11 PM

joaovilela99

Please tell us some basic information before asking for help:

  1. Model Name: Asus zenfone 4 selfie pro
  2. Rooted or not: Not

Hello, i have a question, so i tried to do the Factory Reset (Removed the micro sd and sim) then the screen goes black with asus logo and says erasing, but the smartphone keeps restarting is it normal?

(Two hours doing that)

Thank You. 🙂


Asus zenfone 4 selfie pro keeps restarting while erasing data.
@joaovilela99
If it keeps restarting,  I would like to suggest you to bring back your mobile to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 
0 Kudos
Youtube support channel