Sound bug that that isn't getting resolved

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 5
  2. Firmware Version:Android 11
  3. Rooted or not:no
  4. Frequency of Occurrence: currently facing consistently for the past few hours
  5. APP Name & APP Version (If your issue relates to the app):system related problem

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

So I was listening to music through my phone's speaker and suddenly sound went off ,I checked in the volume bar that the sound option was at max but no audio output was coming.I tried restarting the phone multiple times,but to no resolve.I am getting the audio output through my headphones but not with the device's speakers. Not even the ear piece for calling is working.and everything was working fine few hours ago and now there's no audio output whatsoever=====================================

Comments

  • Hi,

    Run an SMMI Test to check if anything to do with the hardware:

    How to Enter SMMI_TEST (test hardware)

    Go to Calculator=>type " .12345+= "

    you will be entered to SMMI_TEST

    Factory reset your phone once, also check for the software version if that is the latest.

    If nothing works, Kindly visit the nearest service center:

    https://www.asus.com/in/support/service-center/india

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