Proximity sensor doesn't seem to be working.

LammyLammy Level 2
edited October 2021 in ZenFone 8

I hardly ever use my phone for actual calls, but the other day I had to make a call, and noticed the screen didn't go off when put near my ear. I didn't think much of it, but I decided to look into it. I've downloaded tests and used the one on the phone, but it's not detecting anything, am I missing something? Is there some option I may need to mess with?


My phone is only just back from repair, I had the ramdump problem, and really don't want to be sending it back again. I know it was definitely working before it was sent for repair. If it has to be sent away for repair again, would I be eligible for a refund? I've heard Asus are not good with refunds.


Thanks.

Comments

  • I have the same problem, I use my ear to control various functions, the sensor does not work very well ....

  • Same problem, my ear mutes myself during calls, calls other people, sends SMS...

    Calls with headphones: phone freezing/restarting, issues with volume, and other.

    Calls in normal mode: screen sensitivity/ear issues.

    Asus please look at these thanks.

This discussion has been closed.