Update failed for tencent WW version

pasargad.yasser

Hi everyone

I have a tencent WW version and I got the latest WW firmware from Asus site.

I put it on root directory and restarted my phone but when the update pop up shows up and I touch it to update it says operation failed.

Please help.

Saifuddin

https://zentalk.asus.com/en/discussion/52469/update-failed-for-tencent-ww-version

whats your current software installed number and whats the number of software you are trying to install

pasargad.yasser

https://zentalk.asus.com/en/discussion/comment/184386#Comment_184386

Current software is 17 and I want to install 18

Gustav_ASUS

@pasargad.yasser You first need to update to the latest Android 10 firmware version, then upgrade to A11 from there.

pasargad.yasser

https://zentalk.asus.com/en/discussion/comment/184416#Comment_184416

Thank you very much