All microphones not working

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog 2
  2. Firmware Version: 17.0240.2012.65
  3. Rooted or not: Not
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My phone is just 1 month out of the 1-year warranty. All microphones of my Rog 2 are not working. I have tried the SIMMI test also and I could not hear any sound recorded. Also, when I call someone, that person cannot hear my voice at all. Besides, I sometimes get "System UI isn't responding" error and no apps can be opened. My phone also goes into a restart loop continuously for 10 - 12 times. All of a sudden, my speakers also fail. I would not be able to listen to any sound at all from the speakers. There is not even a single scratch on my phone and it has been used very carefully. I have no clue what is going on.

Comments

  • ronald1985ronald1985 127.0.0.1 Level 5

    Please visit the service centre as they will probably best to advice and diagnose the issue.

  • Jeff04Jeff04 Level 1
    edited August 31

    Do the phone's mics stop working if the headphone jack is not working? I have tried inserting several earphones in the 3.4mm jack but the phone is not recognizing them. I cant hear anything from the earphones. Also, the phone's main speakers work fine even when the earphone is connected through the jack. Thereafter, I tried connecting a Bluetooth earphone and it worked fine; I could hear the voice on a call and also the other person on his phone could hear my voice. Could this be a problem with my headphone jack only or could it be a problem with both, my headphone jack and my phone's mics? @Gustav_ASUS

  • Hi Jeff04,

    It would be best to visit the service center for diagnosis. You may get some answers here but it will all depend upon the diagnosis done by the service center.

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