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Not able to Navigate to home or any of the apps during Incoming Calls

Techie_Vicky
Star I
Please tell us some basic information before asking for help:
Model Name: ROG2
Firmware Version:17 (latest available)
Rooted or not: No
Frequency of Occurrence: during Every Incoming call
APP Name & APP Version (If your issue relates to the app): -
Issues:
1. Not able to Navigate to home or any of the apps during Incoming Calls
2. Not able to access notification bar during the Incoming calls
3. Not able to silence ringer for whastapp calls or calls through any apps by pressing volume rockers or power button
screenshot-20210827-140511954-1.jpg

3 REPLIES 3

ronald1985
Community Legend I
Techie_Vicky

Please tell us some basic information before asking for help:

  1. Model Name: ROG2
  2. Firmware Version:17 (latest available)
  3. Rooted or not: No
  4. Frequency of Occurrence: during Every Incoming call
  5. APP Name & APP Version (If your issue relates to the app): -

Issues:

1. Not able to Navigate to home or any of the apps during Incoming Calls

2. Not able to access notification bar during the Incoming calls

3. Not able to silence ringer for whastapp calls or calls through any apps by pressing volume rockers or power button

screenshot-20210827-140511954-1.jpg


Not able to Navigate to home or any of the apps during Incoming Calls
I am able to reproduce this issue actually.
I guess I haven't been using it but instead have been using Google Dialer. Would that be an option for you?
Stock dialer is good if you need call recording or if you need to do a lot of Android dialer codes.

ARP_ASUS
Community Legend II
Hi,
Can you both confirm after clearing the cache and storage of the calling App.
Check under safe mode as well. I will test it on my phone as well.

ronald1985
Community Legend I
ARP_ASUS

Hi,

Can you both confirm after clearing the cache and storage of the calling App.

Check under safe mode as well. I will test it on my phone as well.


View post
You won't be able to receive phone calls in Safe Mode. But I tried just incase it does, but it didn't.
When showing the System App, there's two Phone apps (not Google Dialer). One of the App has a package name of com.asus.asusincallui. I think this is the culprit app.
But anyway, I have cleared cache and cleared storage too - it did not work.
This only happens on incoming calls by the way.
Thanks!