احتاج لتحديث لجهازي اصداري 10
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Its rog 3 with initial firmware when released , i m sure he is having a Tencent flashed with ww rom
If you didn't know you are getting a cross flashed varient than contact your seller or else you have to manually flash raw file of A11 available in xda with adb
We notice that you have a ROG Phone 3 Tencent edition intended for the Chinese market that has been flashed with WW firmware by your reseller.
This is not a combination that we are supporting and therefore we can't guarantee that updates will work as expected.
If you run into any issues please contact your reseller.
You can read more about it here: [PSA] Tencent-branded ROG Phone 3 with "Global/International ROM" — ZenTalk (asus.com)