Queries for Asus Zenfone Max Pro (M2) ZB631KL Bloated Battery replacement

drahcir2.wp10drahcir2.wp10 Level 1
edited September 2021 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone Max Pro (M2) ZB631KL
  2. Firmware Version:
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


  1. Do individuals except from your "authorized service repair centers" allowed to purchase a replacement parts (i.e battery) directly from you guys (Asus)? (From Asia Pacific region, SEA-Philippines) I can't seem to find the part I am looking for from your website.
  2. Though I wasn't able to bring my device with issue to your service center here in our country yet, I would like to ask, how can we guarantee that the people from that authorized service repair center of yours really purchase genuine/authentic Asus Parts from you? Given the quoted price they've had told me when I called them was a bit pricey.

Thanks, and hoping that this will be answered ASAP.


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