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Queries for Asus Zenfone Max Pro (M2) ZB631KL Bloated Battery replacement

drahcir2.wp10drahcir2.wp10 Level 1
edited September 2021 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone Max Pro (M2) ZB631KL
  2. Firmware Version:
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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  1. Do individuals except from your "authorized service repair centers" allowed to purchase a replacement parts (i.e battery) directly from you guys (Asus)? (From Asia Pacific region, SEA-Philippines) I can't seem to find the part I am looking for from your website.
  2. Though I wasn't able to bring my device with issue to your service center here in our country yet, I would like to ask, how can we guarantee that the people from that authorized service repair center of yours really purchase genuine/authentic Asus Parts from you? Given the quoted price they've had told me when I called them was a bit pricey.

Thanks, and hoping that this will be answered ASAP.

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