My Zenfone 3 ZE520KL Z017DB restart when not charging

egy.anwari

Myphone basic information :

1. Model Name: ZE520KL
2. Firmware Version:WW_15.0410.1807.75_0
3. Rooted or not: NOT
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):
6. Description: always restarts or shutdown when it's not charging and always bootloop when not charging

factory reset has been done and firmware restore but it doesn't solve the problem

Falcon_ASUS

https://zentalk.asus.com/en/discussion/51013/my-zenfone-3-ze520kl-z017db-restart-when-not-charging

@egy.anwari

If you have tried to restore the system and the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience it may be caused. 

egy.anwari

thankyou for the response. my problem has been solved by changing the battery