ASUS - ZenTalk

Manthan_Bhavsar · ‎05-20-2021

Look at this !
This is the proof that double tap to wake up gesture is broken after updating to latest OTA .123
There isn't any third-party apps which trigger this issue/bug.
After Turning off-on, It works perfectly as you can see in the video.
Hope You can now understand and do needful into this as it is not convenient or practical for the users who use is.
And it is not any hardware fault because it is being faced by many users right now.
Thank you.
@Christine_ASUS @Anders_ASUS @Anders

fussion_ASUS · ‎05-20-2021

Hi, we'd request you follow the below steps:
1. Double Tap issue Clear cache & storage of UI.
3. Check if nothing is blocking proximity sensor
4. Also Check under safe mode for Double Tap issue
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/

hkorkut · ‎05-20-2021

Why aren't you convinced Asus officials? There are many problems presented with their evidence. It is not a solution to send your device to the authorized service whenever we say a problem. please a little serious

rajatt1557 · ‎05-20-2021

hkorkut
Why aren't you convinced Asus officials? There are many problems presented with their evidence. It is not a solution to send your device to the authorized service whenever we say a problem. please a little serious

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I cleared system ui cache. It is working now.

sidarya31 · ‎05-20-2021

rajatt1557
https://zentalk.asus.com/en/discussion/comment/167688#Comment_167688
I cleared system ui cache. It is working now.

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If u have restarted ur device recently after clearing cache, it will work, but after sometime same problem. By the way how u cleared cache?

ASUS - ZenTalk

[5z] Double Tap To Wake Up