New firmware update from 20th of May - non supported google payment methods
Hello guys,
This thread is a question to support and on the other side to warn everyone from installing the new firmware on the Zenfone 8. Once installed the google pay is no longer supported for NFC payment.
Dear support - can you provide me information when you expect to have that certified?
Is there a way to roll back to the previous version as I use the phone as my mainly payment method very often?
Best regards,
Rafał
4
Comments
Can you share your device latest firmware version?
What i can see here is Zenfone 8 got 2 continous updates within these 3 days from 17th may. So what i think here is if you are on firmware version released on 17th may i. E.. 41 version than you must update to. 44 version which is released today on 20th may and see if your problem is solved with latest firmware.
Firmware released on 17th may is. 41👇
Firmware released on 20th May is. 44 (today) 👇
If you are not on. 44 latest firmware please wait for it to arrive as it will be released in batches.& even after updating your device, issue is still not resolved than please revert here back again with a comment.
Thanks!
Unfortunately I am on the latest WW_30.11.51.44 that I downloaded today.
After today update my device is no longer Play Protect certified either. That is why Google Pay not work.
This is due to CTS not sync with new firmware yet. It may take around 8 - 20 hours for Google to approve CTS and the issue will fix it by itself.
Where are you from? I just ran the SafetyNet Test app and it said PASSED. Are you still experiencing that CTS is not approved
I'm from poland and yes, still without certification.
Can you please run a safetynet app and show the screenshot here? Thanks!
Settings from google play: Device is not certified. Google pay still not work.
Hi
It could , and likely is, a sync issue. Where it may take some time for the CTS approval to sync everywhere.
It should start working again very soon for you, perhaps within half or 1 day.
We will highlight as well to our team for this inconvenience caused.
Thank you!
I have the same problem. If they dont solve it i will return the phone in 48 hours.
This is in my screen
This has to be done for every firmware and not a very big issue like returning a phone. It should get solved by tommorow just a sync issue and nothing else.
Experiencing the same issue today.
Play protect certification came back few hours ago, but gpay still refuses to work, any ideas?
Please sit tight and wait until tomorrow! Sorry for the inconvenience.
Still nothing. Google store still non certified. Is there any way to roll back? It is honestly huge inconvenience, + along with call quality issues, Bluetooth problems in my car I feel like back in 2013 with the latest "flagship"...
Did you get that back to work? I also received the certification back, but google pay is still saying that the payment card method is not cofigured
No, still not working. Also tried deleting and adding card, clearing cache and multiple reboots.
Are you sure, that waiting is correct approach? Certification is back, but payments still not working.
Any ideas for downgrading? Will method from here work? asus.com/Content/Android-12-Beta
I have the same situation, "but google pay is still saying that the payment card method is not cofigured", but i can pay with GPAY - try to pay
I confirm the same at my side right now, payment method is non-configured but works on field.
It looks like problem is fixed, at least for me - everything's in order in Google Pay.
I found that some user of Google Pixel 4a had the same issue, so there is high possibility that it was Google's fault.