Poor voice quality
I have this phone from yesterday and I have notice that voice quality during phone calls is very poor :/
People in their phones also told me that their hear me not to good.
Is it normal for that phone? Cheaper phones have better phonecall quality like this one. Im very dissapointed :(
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Please share your device present firmware version and also make sure you are possibly on latest version and your phone is up to date.
To check for latest firmware
Settings>System>System update>check for update.
This is the latest firmware have a look and make sure your Zenfone 8 is on this version. 👇
If there are numerous users complaining about same problem than dont worry ASUS will definetly have a look into this problem and i already see many users have started complaining on same issue worldwide even on other forums so most probably this should get fixed in future fimware updates. There was similar case when Zenfone 6 was launched and later ASUS made some optimisations on user feedbacks to call quality output, so i mean is please dont worry this should also be addressed if it requiers to be fixed.
Till than enjoy your compact Zenfone 8.
Thanks!
Jes i can confirm that too. Accually here is problem with both sides, i cant normally hear opposite side and opposite side cant normally hear me. The call volume change dont help, because problem is not in volume but in quality.
Yo dont have to reply, these is just for information to technicians who will solve in... I hope reeeaallly soon because i have to use my old phone right now 😢
Same here, people cant normally hear me and i cant normally hear them. Quality is reeeaaly poor.
There is the newest firmware
Yes i already installed it and nothing is changed. Still have no HD call or Volte available in Estonia. My operator Telia have volte enabled and says that i have to talk to Asus. When i make call then my network changes from 4G+ to H.
Did you try reinsertion of sim card for network having stability issue and do you use 2 sim or single sim? Network for which sim is unstable can you try to insert that same sim in another Sim slot?? And check again if behaviour is still the same.??
No matter which sim slot is used. On both is the same problem.
Yepp... Same here😭
How is the call quality if you're calling via whatsapp/viber/messenger etc?
I'm guessing you say sound quality is low because you're used to VoLTE. All I can say is that we're continuously working on getting it enabled on more and more operators worldwide.
On Whatsapp and Messenger quality is good. Im not used to volte because my provider dont support it. This phone dont have hd voice enabled.
I've sent you a PM
@and06tw could you share guidelines to improve/test solution for poor voice quality? Polish Orange operator.
Regards
Weasel
Yes, in call qality is horrible, tested on 2 ZF8's, need fix asap
I am the owner of zenfon 8 from May 26. I can confirm the very poor quality of the telephone conversations. It uses the Plus and T-mobile networks in Poland. In Poland, over 90% of calls are of Hd Voice quality, but Asus does not support this quality. Please help.
New ota
Changelog states "improved phone call quality"
After the update, there is still no call quality in "HD Voice". Tested on Plus> Plus, Plus> T-mobile (Polish operators). By translating sim cards to xcover 4 and hammer 18x9 smartphones, "hd voice" connections are active. Has the WideBand- Adaptive MultiRate (WB-AMR) codec been added to the Asus zenfone 8 update?
Please activate VOLTE and Wifi calling with Polish operators Plus, T-mobile, Orange and Play.
Hello.
Can you activate VoLTE for my mobile operator "Vivacom" in Bulgaria? VoLTE is supported by the operator and also activated on my SIM card on my previous Huawei P20 Pro, but on my ZF8 the On/ Off option is missing.
Thanks in advance.
Hello,
What about call quality that is no HD Voice? It is better? I am thinking to buy this phone but if there is issue with Voice quality in Orange then this is major block for me.
114 / 5000
Wyniki tłumaczenia
After the update, I noticed he doesn't stop talking anymore, so it's better. Call quality without "hd voice" is OK.