Poor outgoing sound quality

[noctvrnvs]

Hello,

other people report hearing me with a "metallic" filter and my speech is uncomprehensible most of the time.

If I speak up they say it's better, but the quality is still bad.

Here are the log files and all system specs:

https://drive.google.com/drive/folders/103hJbstt9oIjJDQcvuH775fzfIc5HQOm?usp=sharing

[Mansi_ASUS]

Hi @noctvrnvs,

Thank you for bringing this issue to our attention, I have forwarded it to the R&D team along with the log.

[noctvrnvs]

Hello @Mansi_ASUS - Thanks!
If possible I'd like to have their full "prognosis" if an issue is identified - might help me fix it more effectively 🙂

[Mansi_ASUS]

Hi @noctvrnvs,

I heard back from the R&D,  as per the preliminary analysis of log, the team suspects it to be a problem with the other party’s mobile network or mobile phone.  To clarify, the team requires clarity regarding the following-
Does the problem only occur when you are interacting with the specific party over the other end of the phone call? Does changing the network from mobile data to WiFi or vice versa, helps resolve the issue?

[michellecarl]

If you’re comfortable with it, you can analyze the log files you’ve shared for any obvious errors or issues related to audio. However, analyzing logs often requires specific technical knowledge related to the software or hardware involved.