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MB16ACE USB-C to USB-C No Signal

Cheetah7.7Cheetah7.7 Level 1
edited June 2021 in Others
  1. System: Windows
  2. Battery or AC:
  3. Model: Dell XPS 13 7390 and ZenScreen MB16ACE
  4. Frequency of occurrence: 100%
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：

I have bought an MB16ACE which was working fine with my previous laptop who had an usb to usb-c port. My new computer has only usb-c external ports and the MB16ACE is now displaying me a "DisplayPort no signal" message.

I have tried to update drivers and change the cable already.

What can I do ?

photo5267164372613050844.jpg


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