How to run dual external monitors on Zenbook Pro Duo UX581L?

andremildhandremildh Level 1
edited June 15 in ZenBook
  1. System: Windows 10 (64 Bit)
  2. Battery or AC:
  3. Model: UX581L
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description: Hello All. I recently started to setup my Zenbook to run dual external monitors in order to extend my desktop. I have 2 ASUS VP28UQG (4K) monitors and am able to run one of them without issue using the HDMI port. This is not my area of expertise but from my research I gathered that since there is only one HDMI port on the laptop I would need to run the second monitor via the Thunderbolt 3 connection using an adapter. Upon trying this method, I found that the laptop does not recognize any device as being connected to the Thunderbolt port. I have done some trouble shooting starting with the basics, making sure all updates are completed and that the drivers for all the hardware are up to date but I'm rather stumped now.

Does anyone know if the TB3 port supports display output? If so does this imply that the adapter might have an issue with it?

I haven't seen anyone running dual external monitors with this specific laptop yet but someone with a similar issue mentioned that I may need a dock, possibly an Asus Simpro. I have no issue buying more hardware if needed but I would prefer making it work with minimal new purchases. Any suggestions on where to go from here? Thanks


-Andre


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