Camera cannot flip, proximity sensor issue. In every unlock phone keeps saying pocket mode is on.

Akash PratapAkash Pratap Level 1
edited May 23 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ASUS6z
  2. Firmware Version: 18.0610.2103.167
  3. Rooted or not: Not Rooted

Frequency of Occurrence: Everytime{10-20 times a day} (Started 2 days back, no solution worked)

  1. APP Name & APP Version (If your issue relates to the app): Default Camera App, All Video Calling Apps, Default Calling App

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My phone is somehow detecting that something is close to the proximity sensor and hence it triggers pocket mode(Refer to Screenshot) when unlocking the phone. It does not allow the camera to flip(Refer to Video). In Every call I have to struggle to turn on screen cuz it keeps it off(I need to wait till other person disconnects call to use my phone). Every video call app fails because the camera can't rotate to front.

I've removed screen protector(tampered glass), removed back cover.

Also I'm able to rotate camera using volume keys so it's only sensor detection issue.

Tried SMMI Test and it is always showing NEAR(Refer to Screenshot).

Issue is same as this below discussion, please help me fast, this is causing a lot of trouble.(Lemme know if you want to Log my phone)


Camera cannot flip (It rotates when I use volume key or slider but can't open front camera):


Pocket mode gets triggered every time I try to unlock (Look no obstruction on top right):


SMMI Test screenshot:


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