ASUS - ZenTalk

soii_fabrizio · ‎04-05-2021

Hello,
Im dealing with this issue since i bought this gaming laptop, the touchpad randomly stops working for miliseconds, make clicks, and starts working again.

Ive tried almost all, upgrade the BIOS, reinstall Windows, update drivers, uninstall and install drivers, and more.
Im now using an external mouse, but its a 1400 dollar laptop, IT MUST WORK WELL! Asus doesnt gave me a solution.

Thanks

Judith_Cruz70 · ‎04-05-2021

soii.fabrizio
Hello,
Im dealing with this issue since i bought this gaming laptop, the touchpad randomly stops working for miliseconds, make clicks, and starts working again.
Ive tried almost all, upgrade the BIOS, reinstall Windows, update drivers, uninstall and install drivers, and more.
Im now using an external mouse, but its a 1400 dollar laptop, IT MUST WORK WELL! Asus doesnt gave me a solution.
Thanks

Touchpad issue FX705GM

@soii.fabrizio
I saw post like this. Not sure if it help.https://zentalk.asus.com/es/discussion/46607/asus-vivobook-k513ea-problema-con-trackpad
You can translating it to English.

Blake_ASUS · ‎04-06-2021

Hello soii,
Please kindly send your device to our official service center to check for the hardware.
Thank you.