ASUS - ZenTalk

Dank_Vint · ‎01-25-2021

Please tell us some basic information before asking for help:
Model Name: ROG PHONE 2
Firmware Version:
Rooted or not: Not Rooted
Frequency of Occurrence: Everytime when capture card is connected
APP Name & APP Version (If your issue relates to the app)
I'm a game streamer and It doesn't give a best experience when touch is not smooth when capture card is connected. Game starts to stutter when the capture card is connected but works very fine when I remove the HDMI capture card. Is there a fix or Should I move on for other gaming phones? Disappointed.

akhilj66 · ‎01-27-2021

Dank Gaming
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 2
Firmware Version:
Rooted or not: Not Rooted
Frequency of Occurrence: Everytime when capture card is connected
APP Name & APP Version (If your issue relates to the app)
I'm a game streamer and It doesn't give a best experience when touch is not smooth when capture card is connected. Game starts to stutter when the capture card is connected but works very fine when I remove the HDMI capture card. Is there a fix or Should I move on for other gaming phones? Disappointed.

ROG PHONE 2 touch is not smooth and stutters when connected to a game capture card.

Go for any other phone. I got this device solely for streaming purpose. Whenever I play any high-end game there are frame drops and when I turn ON recording frames go to 20 - 30 fps, my dream to become a streamer is shattered as I cannot purchase a new phone anytime soon. Very Disappointed, so much for "gaming phone".

Gustav_ASUS · ‎01-28-2021

@Dank Gaming Which display refresh rate setting are you using when gaming without the capture card connected? Also, which capture card are we talking about?

Dank_Vint · ‎01-31-2021

Refresh rate is greyed out and automatically set to 60Hz when connected to capture card. I use Elgato and Oxlaw 3.0. Even my friend has Rog phone 2 and has same issue with his device too. Kindly provide a solution for this. I love this phone but this restriction is sick and the phone is useless for streamers.

Volodesi · ‎01-31-2021

The refresh rate of the phone being lowered to 60Hz is unavoidable unless you buy a newer capture card that supports capturing/pass through of higher refresh rates.

I can use the Asus Mobile Dock or a 3rd party Nintendo Switch dock and mine captures games without any performance issues. I feel like you might have some other underlying issues going on.

I am using a Aver Media GC550 capture card.