No sound from internal speakers (FA506)

michaelmooremichaelmoore Level 1
edited February 7 in Others
  1. System: FA506 TUF Gaming
  2. Battery or AC: AC
  3. Model: FA506IU.309
  4. Frequency of occurrence: continuous
  5. Reset OS: no
  6. Screenshot or video:

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Detailed description:

This unit is brand new - out of the box this morning. I opened it to install extra RAM and 2nd SSD before power on. All is great - except there is no sound from the internal speakers. Headset sound is OK. I have deleted and reinstalled the Realtek sound drivers, and disabled and reenabled the speakers using Device Manager.

Is it likely that I might have dislodged a cable while installing the RAM or SSD modules? Or is there another explanation? Every troubleshooter I have tried so far has not found a problem.

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