Rog phone 2 bottom part of screen (about 5mm from bottom edge) is not functioning

DhtDht Level 1
edited January 2021 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 2
  2. Firmware Version: WW_17.0240.2012 65_ 0
  3. Rooted or not: not
  4. Frequency of Occurrence: all the time
  5. APP Name & APP Version (If your issue relates to the app):

As per title, bottom part my phone screen is not functioning. It is about 5mm fron bottom edge. I found out that navigation bar become insensitive recently. Several times of pressing needed before the command executed.

A screen touch test have been done and the vertical line test failed as shown in the pictures.

I have tried with multi touch app, same result is found.

May i get any recommendation from support team? Thanks



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