[Solved] ZenFone 5Z Google Play system update stuck on October 2019
Rox79
Level 1
Please tell us some basic information before asking for help:
- Model Name: ZS620KL
- Firmware Version: 100.10.107.110
- Rooted or not: no
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app): Google Play Update System
I system Updaten addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Best Answer
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Christine_ASUS
mod
Hi friends
After checking with the relevant teams, if you have reloaded or performed the Factory Reset recently, please check again after early January. If the issue persists after mid January, please let me know. Thank you.
Hi Rox79
Thank you for your report. Please note that I edited your title so that other users who faces a similar issue can be more easily to find your thread. Hope you don't mind. :)
Comments
@Christine_ASUS
Exactly same situation with my 5z !
@Christine_ASUS
Update - December 10: I made a mistake! My Asus 5z indicates 1 October 2020 (and not 1 Oct 2019) for the Google Play system update status - in conclusion: all right on my side in this respect. Sorry for my mistake!
Hi friends
Thank you for your asking. My Goggle Play system update is "October 1, 2020'.
1. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth
Then tap "Goggle Play system update" bar>Check for update
2. Which sim carrier do you have?
Done but the problem persists.
This issue is presented following the factory restore done after the last firmware update.
Sim Carrier: Vodafone Italy
Have you ever unlocked/rooted/flashed custom rom before?
Never.
Other users also seem to have the same problem.
https://zentalk.asus.com/en/discussion/38842/google-play-system-update-stuck-in-october-2019
Did u reset your phone recently? If yes then click on check for update for 8-9 times or else don't worry wait for some time and stay connected to wifi it will automatically updated.
Yes, I did a factory data reset. May be a playstore's issue?
No it's not a playstore issue.
Try this 👆🏻
After tapping on check for updates for 8-10 times you will see a update notification. Then update it :)
I tried but it doesn't update.
Hi Rox79
Please check on your inbox and provide me your SN, IMEI, and related information to avoid personal information leaking.
Hi srota
What is your situation? May you provide me your screenshot? Have you ever unlocked/rooted/flashed custom rom?
Hi friends
Anyone who faced the same situation and has never rooted/unlocked/flashed custom rom, please leave a message here.
Dear Christine,
I must sincerely apologize. On my side it shows 1st October 2020 .
I made a mistake, I overlooked that Rox/79 was indicating 2019 and not 2020 . Thank you a lot for asking , I was going to cancel my comment, but you were faster than me. Have a nice day, thanks for your efforts!
Hi there, looks like i have the same problem. Just reset my phone last week. Never rooted my phone and also I'm on wifi for most of the time
Hi Chintan Devganiya
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Your current firmware version
Settings>System>About Phone>Software information
2. Which sim carrier do you have?
3. Please check on your inbox and provide me your SN, IMEI, and related information to avoid personal information leaking.
I have sent you screenshots you asked.
I'm using Jio & Idea. Both on 4g while mobile data is enabled in Idea
@Christine_ASUS Just got the play system update and updated to December 2020.
Great! 😁✌️ 💛💛💛
Happening same with me too.
Well, mine shows 2019.!!!!