screen crack underneath the display

MniszaMnisza Level 1
edited January 14 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG 3 Strix
  2. Firmware Version: Latest
  3. Rooted or not: Not
  4. Frequency of Occurrence: 1st time happen
  5. APP Name & APP Version (If your issue relates to the app): None

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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hello guys, i'm from Malaysia, and i'm new here, and here the thing, today, as i finish charging my phone, i try to unlock it using fingerprint sensor (the usual way), then suddenly there a crack sound that i heard coming from the phone, then suddenly my screen going haywire all of the suddenly and the crack is displayed. i have never ever drop the phone before. there is not a single scratch or physical crack what so ever. i take care my items really delicately. here i attach the picture for it, as you guys can see, the crack happen at the location of the tumb area, the only thing i can deduce is it crack while i trying to unlock the screen, and dare i say that i'm not pressing the display that hard at all, its not like i hammered my tumb to unlock the phone. so what should i do? how can i fix it? is it under warranty?


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