screen crack underneath the display

MniszaMnisza Level 1
edited January 2021 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG 3 Strix
  2. Firmware Version: Latest
  3. Rooted or not: Not
  4. Frequency of Occurrence: 1st time happen
  5. APP Name & APP Version (If your issue relates to the app): None

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


hello guys, i'm from Malaysia, and i'm new here, and here the thing, today, as i finish charging my phone, i try to unlock it using fingerprint sensor (the usual way), then suddenly there a crack sound that i heard coming from the phone, then suddenly my screen going haywire all of the suddenly and the crack is displayed. i have never ever drop the phone before. there is not a single scratch or physical crack what so ever. i take care my items really delicately. here i attach the picture for it, as you guys can see, the crack happen at the location of the tumb area, the only thing i can deduce is it crack while i trying to unlock the screen, and dare i say that i'm not pressing the display that hard at all, its not like i hammered my tumb to unlock the phone. so what should i do? how can i fix it? is it under warranty?


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