ROG Phone 3 not charging with original charger. I think it is a software problem not fixed w/update


Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3
  2. Firmware Version: 17.0823.2009.99
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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  • I have tried the original brick and cable and it can charge other phones.
  • Does not charge with original ASUS charger.
  • Initially was able to use the Samsung fast charger but after update does not work either. Only the Huawei charger works at least even if not fast.
  • Screen shows the phone is charging but it actually is discharging and the charge percentage is getting lower.
  • I just bought this phone yesterday. It is brand-new. Please help.


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