Google Play system update stuck in October 2019!

BrunoF20BrunoF20 Level 3
edited November 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZS620KL
  2. Firmware Version: v99
  3. Rooted or not: Non-rooted
  4. Frequency of Occurrence: After a factory reset (and persists even after another reset).
  5. APP Name: Settings>Security and Lockscreen>Google Play system update

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Even deactivating and clearing every Google Play/Services app it is still red.

If we try to update it manually, it says "already latest" even it being in Oct. 2019 version. (?)

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