How do I reinstall Network Controller driver after Microsoft update removed it?

henrydphillips3

Model 8UJ7R9E Laptop network controller/Wi-Fi drivers missing after a Microsoft update that I did not notice until a more recent update which says "I have a better driver already installed." That Microsoft update will not finish but hangs at that point. But we cannot find that driver anywhere on the computer. I am unable to determine which update removed this driver and I cannot find a replacement that I am able to install (the drivers that ASUS sent me would not install even though unzipped).

Windows 10 Pro

HELP!

QUALCOMM Atheros QCA9377 Wireless network adapter

Capture - Network Contorller.PNG

Henry

Blake_ASUS

Hi Henry,

Which laptop model do you have?

May I have the screenshot of those messages and situation?

Thank you.

henrydphillips3

Blake,

Attached is the ASUS Model and Serial Number, images of error messages, and configurations.

Please let me know if you need any additional information.

Thanks for your assistance.

Capture - Airplane mode - Error - 2020-10-17.PNG

Capture - Installed Updates - 2020-10-17.PNG

Capture - Network Adapters (Hidden View) - 2020-10-17.PNG

Capture - Network Controller (Hidden View) - 2020-10-17.PNG

Capture - Update History - 2020-10-17.PNG

Capture - Wi-Fi Virtual Adapter - 2020-10-17.PNG

Capture - Window Update - Intel Display (won't run - error) - 2020-10-17.PNG

Capture - Windows Update - 2020-10-17.PNG

Capture - Windows Update Error - Detail - 2020-10-17.PNG

Capture - Windows Update Error - General - 2020-10-17.PNG

Capture Device Manager 2020-10-17.PNG

System Information 16 Oct 2020.txt

Henry Phillips 

Blake_ASUS

Hello Henry,

May you enter safe mode and see if you have the same issue there?

https://www.asus.com/support/FAQ/1013018/

If so, please kindly reset your device

https://www.asus.com/us/support/FAQ/1013065

Thank you.

henrydphillips3

Blake,

We worked on the Safe Mode after unlocking Bitlocker and the attachments are what we found. When we click on Airplane it still shows the error messages for WiFi and Bluetooth.

I had already moved almost all files to two WD TB drives. One WD records backup files and Disk image and the other WD hopefully contains all my photos, personal files for many years, church, and USCG Auxiliary files.

So, my next step is to either restore to factory default settings OR to just ignore Bluetooth (I really don't need or use it) and I can buy a WiFi antenna device on Amazon. Still hesitating to start over by restoring as I get many, many emails every day that I have to respond to. I don't want to buy a new laptop because this one works well.

Safe Mode Bluetooth Capture 21 Oct 2020.PNG

Safe Mode Bluetooth Device Capture 21 Oct 2020.PNG

Safe Mode Bluetooth Device (RFCOM) Capture 21 Oct 2020.PNG

Safe Mode Capture of Network Controller 21 Oct 2020.PNG

Safe Mode Microsoft Hyper-V Virtual Capture 21 Oct 2020.PNG

Safe Mode Realteck PCle GBE Family Controller Capture 21 Oct 2020.PNG

Safe Mode Wi-FI Capture 21 Oct 2020.PNG

Safe Mode Microsoft W-Fi Direct Virtual Adaptar Capture 21 Oct 2020.PNG

Blake_ASUS

Hello Henry,

Thank you so much for the pictures.

I would recommend to do a reset for your case. But up to your decision.

Thank you.

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/37962/how-do-i-reinstall-network-controller-driver-after-microsoft-update-removed-it

you can download the driver from below site

https://www.ath-drivers.eu/download-driver-nr-377-for-atheros-QCA9377-and-Windows10.html