Hotspot - loosing Internet connection when display is being activated

i_tureckii_turecki Level 1
edited November 18 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 7 Pro
  2. Firmware Version: 29.13.7.24
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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It happens that I need to share my Internet connection from my Zenfone to my laptop by enabling hotspot. Whenever I activate the screen of the Zenfone, e.g. by double tapping in order to check the notifications, the wifi connection is lost for a couple of seconds and my laptop does not have access to Internet then. It is annoying e.g. during online video-conferences, when sound and video freezes. I wonder whether this happens to anybody else and if so, whether it can be fixed in next firmware update.

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