Not A11 pb, it's since A10 : Notification sound unidentifiable every day and impossible to stop

heyokaheyoka Level 3
edited November 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: zenfone6
  2. Firmware Version:18.0610.2009.63
  3. Rooted or not: not
  4. Frequency of Occurrence: every day since at least one year
  5. APP Name & APP Version (If your issue relates to the app): that's the question....

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hello, every day I have my notification sound at 8h30am, even if I put sound notification at volume zero! (Unbelievable but true!)

I never found what causes this sound, I took a look at all apps possible

I put all notifications apps to silence (except messaging apps)

I have no visible notification which could indicate why it snoozes

Does someone have an idea how I could identifícate the origin of this?

This happened too when on Android 10, it's not a new problem due to beta 11


  • Check the Notification log.

    BTW Why are you reporting beta issues in a ZenFone 6 forum that doesn't serve that purpose?

    You should use a dedicated forum ZenFone 6 R beta program according Official Email Received from Asus Team Regarding Android 11 Beta Testing Program:

  • Sorry but it's not a beta issue!

  • I have this problem since more than one year

  • Don't worry I use beta forum since the first day I received beta 😉

  • I just wait for a way to find from where this sound notification comes so I could stop it, it's annoying to have this sound every day at 8h30am because I'm at work and do not disturb mode or sound notification at zero don't change anything...

  • Did you check the Notification log?

  • Do you mean this?

    If yes, there is no notification at 8.30am, and all apps you see in my screenshot are in silent mode except"messages"

    It's a mystery.

  • No, I meant the Notification log that's been built in Android since Jelly Bean version 4.3:

  • Salut !

    Get your phone in Safe Mode before 8:30 am and listen if that sound is still audible !

    If not, then one of your applications might be responsible 🤷🏼‍♂️

  • Ok thanks,

    With notification history I saw notifications from"qwant" which are not silent, I put to silent, 8h30 is in ten minutes, if there's still the sound I'll try safe mode tomorrow

  • It's not qwant....

    I'll try safe mode tomorrow

  • There is no sound notification at 8h30am in safe mode

    What is incredible is that (when not in safe mode) it makes the notification sound even if I put notification volume to zero!

  • Even if you've had this issue since A10, please use the bug reporter guide in the beta forum and send the log to me as a PM. Thanks!

  • Ok what do I have to do? I don't understand, I do something at 8h29? I don't know how to proceed

  • Just happened again

  • After restart I do what?


  • Oops I post in the wrong thread, I was talking about another problem ... See In beta section...

  • When I said " just happened again" I was not talking about notification sound but about A11 problem sorry

  • And for my every day notification sound at 8h30am, I do a log tool (and which log tool?) When? Just after? At 8h31?

This discussion has been closed.