ASUS - ZenTalk

artemefim4ik · ‎10-07-2020

I have been using Game Genie for last few months for live streaming games in YouTube and it has been working fine so far. But since last couple of days, I'm not able to stream via game Genie app. The error says "network fails, stop recording" whenever I click the live option in the game Genie.

Can you please help me out here?
I already tried clearing Game Genie app data and cache, but it doesn't help.

Anders_ASUS · ‎10-07-2020

Clearing the storage of game genie is normally our go to action to rectify this. Are you using another account than previously? Can you maybe try with a friends or family members account?
I don't know, sometimes it just doesn't work. Try restarting your phone.
Worst case, we can see if we can figure out what's wrong by logging your device

artemefim4ik · ‎10-07-2020

Anders_ASUS
Clearing the storage of game genie is normally our go to action to rectify this. Are you using another account than previously? Can you maybe try with a friends or family members account?
I don't know, sometimes it just doesn't work. Try restarting your phone.
Worst case, we can see if we can figure out what's wrong by logging your device

View post

Hi! Yes I am using the same account as before.
I also tried restarting - it doesn't work.
Do what can I do to get logs for you?

Gustav_ASUS · ‎10-08-2020

We're checking up on this, thanks for bringing it to our attention!

arpitgenius · ‎10-08-2020

Yes, live stream not working after FOTA....Same error with my handset also. My friend also experiencing the same.

ASUS - ZenTalk

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