Screen Retention issue in Zenfone 5z

NikhilAroraNikhilArora Level 1
edited November 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZS621KL
  2. Firmware Version: WW_user_100.10.107.99_20200906
  3. Rooted or not: not rooted


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Getting Screen Retention on my device is it normal or I have to take my unit to my nearest Asus Service center.

@Y_ASUS @CH_ASUS @ServiceC_ASUS  

Comments

  • Dont worry there is no need to take your device to service centre just follow below steps and it will be normal again 👇

    1)Reducing your device screen brightness for few hours

    2)Also if possible keep your device locked for few minutes or hours depending on retention intensity so that it may recover itself

    3)Always use dark wallpaper and dark themes in order to avoid reoccurring of retenstion issue

    And avoid using your device on higher brightness for continous few hours this will again bring retenstion on ur panel

    Lcd has tendency to recover itself so no worries

    I hope this will surely help you

    Thanks! 😊

  • NikhilAroraNikhilArora Level 1
    edited October 2020

    Thanks @amitgarde3 but is their any permanent solution to this issue . I have my phone under warranty so should I get its display replaced from ASUS authorized service center or should I keep using my phone at around 20% to 30% brightness level and is it normal issued for 5z ??

  • If you have warrenty than take it to service centre and get it replaced coz i dont think screen retention should occur so early in a year show service centre your problem and they will surely address it by changing display panel

    Note :- please dont forget to click few pictures of your device from all angles before submitting it to service centre Also please dont forget to take backup of your important data before submitting to service centre

    Thanks!😊

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