Gallery App cannot play MOV file

wongkinghimwongkinghim Level 1
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3
  2. Firmware Version: .78
  3. Rooted or not: no root
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app): Gallery 2.9.0.40_200803M

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

I've copied a video file (MOV file, 52s length) into the phone and tried to play it with the Gallery App, however it shows an error if I press the 'play': Can't properly play this file due to an unexpected error has occurred.

I thought if my video file has problems, however if I press 'Edit' in the Gallery App, it can play the whole video in the edit mode.


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