Gallery App cannot play MOV file
Please tell us some basic information before asking for help:
- Model Name: ROG Phone 3
- Firmware Version: .78
- Rooted or not: no root
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app): Gallery 126.96.36.199_200803M
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I've copied a video file (MOV file, 52s length) into the phone and tried to play it with the Gallery App, however it shows an error if I press the 'play': Can't properly play this file due to an unexpected error has occurred.
I thought if my video file has problems, however if I press 'Edit' in the Gallery App, it can play the whole video in the edit mode.