90% Defective units

Akash GuptaAkash Gupta Level 4
edited October 2020 in ROG Phone 2

In past 8 months, i've been seeing posts related to shut down and charging issues. Those customers were asked to go to service center. 70% of posts in this entire forum were made regarding the same issue and they all have hardware problems?? Instead of helping us asus is just sending us to service center then what's the point of having this forum??? Fanboys or "wannabe mods" just prented to be mods and reply on their behalf when they dont even work for asus and they dont even have idea of our issue. More over, all that mods have done in this forum is take logs, send service center or it will be fixed but ITS NEVER FIXED!!!! The screen recorder for gods sake is still having audio delay issues and asus has done shit in past 2 updates to fix it. No updates regarding the fix of this delay and new problem happens. People are unable to use their phone and not some but 70% of posts are related to serious issues like charging and shut off issues!

Mods if you don't fix these serious bugs in this fota then i will make sure no one in my city use asus phone series and i am serious about this. I will crack open asus so they cannot scam others like they scammed me and other people. If you call this "gaming phone" then i think i am better off with samsung or oneplus in this price range to play games.


  • Agreed.

    Regarding to the charging scenario, in my case when i plug in my 18 watt asus charger, my rog 2 charges but after some time it stops charging suddenly idk what's wrong.

    I always have to keep eyes on my phone now just to check if its charging or not.

    The same event happened today morning too

    My battery was 7 % n i plugged in

    It charged upto 30% n then it stopped charging...

    I didn't see any kind of warning msg tho just i noticed that the led light was off n when i pressed power button to check charging status of phone, i saw the phone wasn't charging after being charged upto 30% . (previously it stopped at 69% so the prob occurs randomly not particularly when it reaches 30%)

    Unplugging n replugging fixes the problem but i do not have time to do this shit always...

    I would like to add more to this problem is i forgot to charge phone while gaming n my battery got to 3 %

    I noticed the performance drop n immediately plugged the charger to side port but my phone didn't show any sign of fast charging or that ++ icon in battery n phone was like 3% for 15 min n then i unplugged n plugged again n after that it showed fast charging n my performance was somewhat improved back to normal state.

  • Another critical problem i m facing is about internet connectivity

    I can't use 4g when i switch preferred sim for internet

    The internet can be used when i select 2g/3g

    I have already dm'ed 1 mod about it now just waiting for his reply

  • I agree. This is a gaming phone and issue like hardware issue because of gaming usage is unacceptable if it is build for it. I have another "not gaming phones" and i played allot before but never did i experience hardware failure due to usage.

  • We made mistake now we can't do anything. You can just do one thing that downgrade from 10 to 9.

  • One more thing we can do large amount of commenting on vedio of famous gadget YouTuber about this.

  • Agreed bro same issues iam facing and they haven't clear anything about screen burning issues

  • mandalkunal5555mandalkunal5555 Level 2
    edited September 2020

    I'd suggest leaving true and honest comments about all the issues and bugs these phones have, on all Asus Rog unboxing videos on YouTube. This device has sub-par hardware and software optimization is pathetic.

  • Hi @Akash Gupta,

    Thank you for your feedback.

    Let me clear few points for you:

    1. If you have been on the forums apart from Zentalk. Forum is a place where people come to post issues and share their experience. Most of the users are here to report issues that's why you may find those issues reported by users.
    2. Mods are ASUS Employees, there will be some users who love and know the process of a forum and create a helpful environment for users. Forum is a place to share experience and help one another
    3. For some users a phone is their everything so we ask them to visit service center so that their issues are fixed and they are assisted better. No one wants to sit and wait as updates can take time and a single update can't address everything.
    4. We care for our customers and help everyone with priority. Thanks to you to be a part of this forum and sharing your experience which makes ASUS ROG Community better.
  • I am really confused as to why this" gaming phones" get hardware issue, auto shutdown, motherboard replacement issue, and charging port issue. It should be built for hardcore gaming. I mean before i have this so called gaming phone i have a samsung and a oneplus none of whiche encountered hardware issue even if i use it more than this ROG 2 though i haven't encountered it yet but seeing post and rant like this prevent me from using this gaming phone to the fullest as I am afraid to encountered these problems. Not like before that i have just a normal phone i use it to the fullest more than this ROG 2. I kinda confused if it is really built for GAMERS or just gaming aesthetic enthusiast only.

  • I just search the forums and even the ROG 3 has auto shutdown issue?. haha very weird indeed.

  • Crappy gaming phone

  • agreed the relase an update for pokemon go احاااا

    and pubg still not getting 90 hz

    big احاااااا

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